Support

Need help with Callback? Email us at support@mckerinsoftware.com and we'll get back to you quickly — especially during tryout season.

Common questions

I downloaded the app — how do I sign in?

Callback has two parts. Your club's account lives on our website, and the iPhone and iPad app is what evaluators use courtside on tryout day. The app can't do anything until the club account exists. If you run the program, start at callbacksports.com — every account begins with a free 30-day trial, no credit card required — then sign in to the app with the same email and password. If you're an evaluator, your club administrator creates your sign-in and the app will accept it right away.

I can't sign in

Evaluator accounts are created by your club. If you don't have credentials or your password isn't working, contact your club administrator, who can issue or reset your account. If you're the one setting up the club, create your account at callbacksports.com first — the app sign-in works from that point on.

My ratings aren't syncing

Callback saves every rating on your device instantly, even with no connection — you never need to stop evaluating. The status bar at the bottom of the rating screen shows pending items; when your device is back online, they upload automatically, or tap Sync to push immediately.

A player is missing or has the wrong shirt number

Player registrations, shirt numbers, and wristband groups come from your club's registration sheet. Ask your club administrator to correct the sheet — the app picks up changes within moments, and a banner will offer to refresh.

How do I get Callback for my club?

Start a free 30-day trial at callbacksports.com — no credit card required. Every feature is included, with unlimited evaluators and coaches; the trial covers up to 40 athletes. Add your tryout dates and we extend the trial to cover them, so you can evaluate on the day that matters. Simple annual pricing by club size when you're ready. Questions first? Email us — we answer quickly.